Service Level Agreement

Uptime Commitment

TakiWeb guarantees 99.9% monthly network and power uptime for VPS, Dedicated, and Colocation services, and 99.9% monthly platform uptime for Shared Hosting.

Service Credits

If we fail to meet the uptime commitment in a given calendar month, eligible customers may request a service credit toward their next invoice:

99.0%–99.9% uptime: 10% credit. 95.0%–98.99% uptime: 25% credit. Below 95.0% uptime: 50% credit.

Exclusions

Scheduled maintenance (announced at least 24 hours in advance), customer-caused outages, and events outside our reasonable control (force majeure) are excluded from uptime calculations.

Requesting a Credit

Open a support ticket within 30 days of the incident with the affected dates and times. Credits are applied to future invoices and are not paid out as cash.